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Customer Story

UNIQA Insurance Group AG

Award winning Strategic Group P&C Anti-Fraud Initiative across 15 countries, powered by FRISS
UNIQA Group is one of the leading insurance groups in Austria and Central and Eastern Europe (CEE). With a GWP of 5.1 billion euro and a 22% market share, UNIQA is the second largest insurance carrier in Austria. Around 20,000 employees and exclusive sales partners serve 10.1 million UNIQA customers. 

UNIQA was acknowledged as a Model Insurer in data, analytics and AI by Celent thanks to their ability to standardize its group-wide processes into more efficient and profitable operations, with tangible results:

  • Quick FRISS implementations in each country, delivering instant ROI
  • Total fraud savings of $21 million within the first years of being live
  • Increase in fraud savings per investigator from $550,000 to $2,1million
  • Enabled move towards SaaS/digital processes in a secure and automated way
  • Better serve their sincere clients, enabling fast-tracked claims for a superb customer experience

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