UNIQA Insurance Group AG Success Story

UNIQA Group is one of the leading insurance groups in Austria and Central and Eastern Europe (CEE). With a GWP of 5.1 billion euro and a 22% market share, UNIQA is the second largest insurance carrier in Austria. Around 20,000 employees and exclusive sales partners serve 10.1 million UNIQA customers. 

UNIQA was acknowledged as a Model Insurer in data, analytics and AI by Celent thanks to their ability to standardize its group-wide processes into more efficient and profitable operations, with tangible results:

• Quick FRISS implementations in each country, delivering instant ROI
• Total fraud savings of $21 million within the first years of being live
• Increase in fraud savings per investigator from $550,000 to $2,1million
• Enabled move towards SaaS/digital processes in a secure and automated way
• Better serve their sincere clients, enabling fast-tracked claims for a superb customer experience