What’s in this on-demand webinar for you?
Customer experience continues to be a driving strategy of differentiation for insurers looking to grow. Insurers recognize that they are under attack by sophisticated criminals and the pace and sophistication will only increase. As they prepare for battle:
- How can insurers assure that an overly aggressive fraud process doesn’t end up badly affecting the customer experience for the good guys — prospects, customers and agents that SHOULD be trusted?
- How can an insurer do this while implementing a core system replacement?
In this webinar, Karlyn Carnahan from Celent looks at the role of fraud analytics tools as an enabler of customer experience.